PRIVACY POLICY
Introduction
1.1 Royal Palace Steel Racks & Furniture is a business registered in Kerala, India, with its principal place of business near District Court, Calicut (Kozhikode), Kerala. We own and operate the websites www.royalpalacesteelracks.com and catalog.royalpalacesteelracks.com (collectively referred to as “the Websites”).
1.2 This Privacy Policy explains how we collect, use, store, and protect information obtained from visitors and customers who interact with our Websites. Our Websites are primarily product showcase and customer enquiry platforms – we do not process any online payments or e-commerce transactions.
1.3 By using our Websites, you consent to the collection and use of your information in accordance with the terms of this Policy. This Policy may be updated from time to time. Any changes will take effect from the date they are published on the Websites.
1.4 The terms “we”, “our”, and “us” in this Policy refer to Royal Palace Steel Racks & Furniture, its employees, and authorised representatives.
1.5 If any term of this Policy is found to be invalid or unenforceable, the remaining terms shall continue in full force and effect.
2. INFORMATION WE COLLECT
2.1 We collect the following types of information when you interact with our Websites:
- a) Personal Information You Provide:
When you submit an enquiry, request a product quotation, fill in a contact form, or reach out to us via WhatsApp or phone numbers listed on our Websites, you voluntarily provide us with information such as:
- Your name
- Phone number and email address
- Business name and location (if applicable)
- Nature of your product requirement or enquiry
- b) Automatically Collected Information:
When you browse our Websites, we may automatically collect general, non-personal information such as:
- Your IP address and browser type
- Device type and operating system
- Pages visited and time spent on the Websites
- Referring website or URL
- Date and time of your visit
- c) Catalog Browsing Data:
Our catalog website (catalog.royalpalacesteelracks.com) is a product showcase platform. When you browse our steel rack and furniture catalog, basic usage data may be collected to help us understand which products visitors are most interested in. No personal identification is required to access the catalog.
3. HOW WE USE YOUR INFORMATION
3.1 We use the information we collect for the following purposes:
- To respond to your product enquiries and quotation requests promptly
- To provide you with accurate information about our steel racks, display racks, storage solutions, and furniture
- To follow up on your enquiry via phone, WhatsApp, or email
- To maintain internal records and improve the quality of our products and services
- To analyse website usage and improve the functionality and content of our Websites
- To send you updates on new products, offers, or promotions – only where you have given your consent
- To comply with any applicable legal or regulatory obligations
4. DISCLOSURE OF YOUR INFORMATION
4.1 We do not sell, rent, or trade your personal information to any third party for marketing purposes.
4.2 Your information may be shared only in the following limited circumstances:
- With trusted service providers who assist us in operating our Websites or business (such as web hosting, analytics, or communication tools), under strict confidentiality obligations
- With our authorised sales representatives or field staff who may follow up on your product enquiry
- Where required by law, regulation, or a valid order of a court or government authority
- To protect the rights, safety, or property of Royal Palace Steel Racks & Furniture, our staff, or customers
- In the event of a business transfer or acquisition, in which case customer information may form part of the transferred assets
5. COOKIES AND WEBSITE ANALYTICS
5.1 Our Websites use cookies, small text files stored on your device, to improve your browsing experience and to collect usage analytics. Cookies help us:
- Understand how visitors navigate our Websites
- Identify which products or pages receive the most interest
- Improve the overall performance and content of our Websites
5.2 We may use Google Analytics or similar analytics tools to monitor website traffic and usage patterns. These tools may collect your IP address and browsing behaviour. For details on how Google handles this data, please visit: https://www.google.com/policies/privacy/partners/.
5.3 You may disable cookies at any time through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our Websites.
5.4 For more information on managing cookies, visit: www.aboutcookies.org or www.allaboutcookies.org.
6. THIRD-PARTY LINKS
6.1 Our Websites may contain links to our social media pages, including Instagram (@royalsteelracks) and Facebook. These platforms are governed by their own privacy policies, which we encourage you to review. We are not responsible for the content or privacy practices of any third-party websites or platforms.
7. DATA SECURITY
7.1 We take reasonable measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. However, no method of data transmission over the internet can be guaranteed to be 100% secure. Any sharing of information with us is done at your own discretion and risk.
7.2 We do not store sensitive financial information such as credit card or bank account details, as we do not conduct online transactions through our Websites.
8. DATA RETENTION
8.1 We retain your personal information only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Enquiry records and customer communication logs may be retained for a period of up to three (3) years.
9. YOUR RIGHTS
9.1 You have the following rights with respect to your personal information:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate or outdated information
- The right to request deletion of your personal information, subject to any legal obligations
- The right to withdraw consent to marketing communications at any time
9.2 To exercise any of these rights, please contact us using the details provided in Section 11 of this Policy.
10. PRIVACY OF MINORS
10.1 Our Websites are intended for use by individuals aged 18 years and above. We do not knowingly collect personal information from minors. If you believe that a minor has submitted personal information through our Websites, please contact us immediately and we will take steps to remove such data.
11. CHANGES TO THIS PRIVACY POLICY
11.1 We reserve the right to update or amend this Privacy Policy at any time. Any changes will be reflected by a revised Effective Date at the top of this page. We encourage you to review this Policy periodically to remain informed about how we protect your information.
12. CONTACT US
12.1 If you have any questions, concerns, or requests regarding this Privacy Policy, or wish to exercise your data rights, please contact us at royalpalace2473@gmail.com.