Shipping Policy
This Shipping Policy explains how Royal Palace Steel Racks (“we,” “us,” “our”) handles the delivery of products ordered through enquiries made on royalpalacesteelracks.com. As our website operates on a catalog and enquiry basis (not direct online checkout), shipping terms are confirmed individually with each customer at the time of order confirmation. This page outlines our general shipping practices.
1. Order Processing
Once your enquiry is converted into a confirmed order, we begin processing based on the specifications, quantity, and customisation requested. Standard/stock items are generally dispatched faster than custom-fabricated racks, which require manufacturing lead time. Estimated processing time will be communicated to you at the time of order confirmation.
2. Manufacturing Lead Time
Many of our products, including customised steel racks and furniture, are made to order. Depending on the size of the order and level of customisation, manufacturing may take anywhere from a few days to a few weeks. We will provide an estimated production timeline before you confirm your order.
3. Shipping Areas
We currently ship products within Kerala and other parts of India. For deliveries outside our regular service area, or for bulk/industrial orders, please contact us directly to check feasibility, transit time, and applicable charges.
4. Shipping Charges
Shipping charges are calculated based on the delivery location, order size, weight, and mode of transport (local delivery, road freight, etc.), and are not included in product pricing unless explicitly stated. Exact shipping charges will be shared with you along with your order quotation before you confirm the purchase.
5. Delivery Timeline
Delivery timelines vary depending on your location, order size, and product type. As a general guide:
- Local deliveries (within Calicut): [Insert estimated days, e.g., 2–5 business days after dispatch]
- Within Kerala: [Insert estimated days, e.g., 5–7 business days after dispatch]
- Other parts of India: [Insert estimated days, e.g., 7–14 business days after dispatch]
- These timelines are estimates and may vary due to transporter delays, weather conditions, regional restrictions, or other factors beyond our control.
6. Freight & Bulky Items
Due to the size and weight of steel racks and furniture, deliveries are typically made via road transport/freight carriers. For bulk or industrial orders, we may coordinate dedicated transport, and additional charges or delivery timelines may apply. Please inform us in advance if your delivery location has access restrictions (e.g., narrow roads, no truck access) so we can plan accordingly.
7. Installation
[If applicable] Certain products may require on-site assembly or installation. If installation services are included or requested, this will be scheduled separately and communicated to you after delivery is completed. Please specify at the time of order if you require installation support.
8. Order Tracking
Once your order is dispatched, we will share relevant dispatch details (transporter name, approximate delivery date, and tracking information if available) with you via phone, email, or WhatsApp.
9. Delays
While we make every effort to deliver within the estimated timeline, delays may occur due to transporter issues, weather, regional restrictions, high demand, or other circumstances beyond our control. We will keep you informed in case of any significant delay to your order.
10. Damage or Loss in Transit
Please inspect your order carefully at the time of delivery. If you notice any visible damage to the packaging or product, please note it with the delivery personnel and inform us within [Insert number, e.g., 48 hours] of delivery, along with photographs, so we can assist with a resolution. Claims reported after this window may not be eligible for replacement or compensation.
11. Failed Delivery Attempts
If delivery cannot be completed due to an incorrect address, unavailability of the recipient, or refusal to accept the order, additional charges may apply for re-delivery or return freight.
12. Contact Us
For any questions regarding shipping, delivery timelines, or an order in progress, please contact us at royalpalace2473@gmail.com