Terms & Conditions
1. Acceptance of Terms
By accessing or using the website royalpalacesteelracks.com and the services provided by Royal Palace Steel Racks (“we,” “us,” or “our”), you agree to comply with and be bound by these Terms & Conditions. If you do not agree to these terms, you must refrain from using our website or services.
2. Services Provided
We are engaged in the manufacturing and supply of steel racks and related storage solutions. Through our website, we showcase our product range and allow visitors to submit enquiries or requests for quotations. We do not process online sales, payments, or checkout through this website. All product availability, specifications, and pricing are subject to confirmation by our sales team and may vary based on order quantity, customisation, and current material costs.
3. User Responsibilities
As a user of this website, you agree to provide accurate and complete information when submitting an enquiry, quotation request, or any other communication with us. You are responsible for the accuracy of any measurements, quantities, or site details you share for the purpose of preparing a quotation. You must ensure that your use of this website complies with applicable laws and regulations, and that you do not misuse any contact form, phone line, or communication channel provided on the site.
4. Enquiries & Quotations
All enquiries submitted through this website are subject to product availability and confirmation by our team. Displayed products, images, and any indicative pricing do not constitute a binding offer for sale. A formal quotation will be issued only after we have reviewed your requirements, and it will remain valid only for the period stated on the quotation itself. Order confirmation, advance payment (if applicable), and delivery timelines will be communicated separately in writing once a quotation is accepted.
5. Cancellation & Modifications
Once an order is confirmed with our team, cancellation or modification requests will be handled as per the terms agreed upon at the time of order confirmation, particularly for custom-fabricated or made-to-order racking solutions. Since products may be manufactured to specific dimensions or requirements, cancellations after production has commenced may not be eligible for a full refund. Applicable cancellation terms will be shared with you in writing before you confirm an order.
6. Limitation of Liability
We are not responsible for any indirect, incidental, or consequential damages arising from your use of this website or reliance on the information displayed on it. Our liability, where applicable, is limited to the value of the specific order or service in question. This includes, but is not limited to, discrepancies in product specifications shown online, delays in response to enquiries, or unavailability of the website due to maintenance or technical issues. You agree to hold Royal Palace Steel Racks harmless from any claims, damages, or expenses arising from your use of this website.
7. Intellectual Property
All content on this website, including product images, descriptions, logos, and design layout, is the property of Royal Palace Steel Racks and may not be reproduced, copied, or used for commercial purposes without our prior written consent.
8. Changes to Terms
We reserve the right to modify or update these Terms & Conditions at any time. Any changes will be reflected on this page, with the effective date updated accordingly. It is your responsibility to review this page periodically to stay informed of any updates.
9. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts at Calicut, Kerala.
10. Contact Us
If you have any questions about these Terms & Conditions, please contact us at royalpalace2473@gmail.com.